Privacy statement

As part of its vision, CAFOD looks forward to a world in which the rights and dignity of each person are respected. This extends to our staff and supporters as well as the poor communities we work with overseas. In line with the Data Protection Act 1998, CAFOD is committed to ensuring that it not only meets the legal requirements but also establishes a culture of good practice regarding personal information about its supporters.

These principles apply to all our communications, however this statement focuses on our use of personal information collected electronically through the website or email and SMS-texting. Given the changing nature of electronic communications, CAFOD reserves the rights to change the details of this privacy statement by posting changes online.

What personal information does CAFOD collect?

On this website, CAFOD and its trading company will only collect the personal information that you provide. There are various occasions where you will be asked to give personal information, for example resources and donations forms as well as sign-up lists. You may also provide personal information when you contact CAFOD directly via emails and SMS-texting.

On the website, CAFOD tracks non-personal statistical information about visits to the site through a tracking programme that shows how many visits each page receives, the route taken through the pages and other general information. CAFOD uses this information to help us understand more about how our site is used and work on ways to improve it. This information is not linked to any personal details on the actual visitors.

How does CAFOD store the information it collects?

When CAFOD receives personal information from you via the website or email, it is legally obliged to keep this information up-to-date and secure. Within CAFOD, only employees who need the information to perform a specific job (for example, our supporter services staff) are granted access to personal information. When CAFOD provides personal data to an external agency for a specific project such as the mailing out of our newsletter, this is done under strict agreements regarding the security and confidentiality of all personal data.

CAFOD takes particular care over online giving. CAFOD uses one of the world’s leading online payment companies, Worldpay, which specialises in the secure capture and processing of online transactions. The credit card form is secure and your information is encrypted and stored on a secure database.

Unfortunately, despite all these measures, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while it strives to protect your personal information, CAFOD cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

How does CAFOD use the information it stores?

CAFOD stores your details online for internal monitoring purposes. CAFOD keeps information on its supporters to record their communication preferences and to stay in contact with them and answer their enquiries, as well as to meet its requirements for financial administration and stock control. Information may also be kept where it helps us to assess and monitor our performance, or build a relationship with a supporter and thereby better respond to their interests by providing details of campaigns, fundraising and other areas of our work. 

We will not use your details to contact you via electronic mail unless you request communications from us. We will always give you the opportunity of unsubscribing from email communications that you have opted into.

If you wish to amend or review the CAFOD communications you receive at any time, please call us on  0303 303 3030 or email amendments@cafod.org.uk.

Who is my information shared with?

CAFOD does not sell or supply data to third parties. We only pass on your data to specific agencies outside CAFOD who are working on our behalf, when required to do so by law, or to take advantage of schemes such as Gift Aid.  Agencies working on our behalf (for example mailing out newsletters) do so under strict agreements regarding the security and confidentiality of all personal data.  We will also let you know when we are working in partnership with other agencies on specific campaigns. CAFOD is a member of the Enough Food for Everyone IF... campaign coalition of over 90 charities and NGOs and the Climate Coalition of over 100 organisations. Supporter data will be held on a common database but will only be used for the purposes and duration of these campaigns and only used by any member agency with the consent of the supporter concerned. CAFOD will store and process the personal details of supporters who sign up to the IF campaign from our website.

When participating in an online action on CAFOD’s website, your contact details may be seen by the target of your action. For example, Corporations and Governments which receive web, e-mail or fax communications via an online action on our website, could respond to your personal e-mail or physical address if you have provided these. These bodies also have obligations under current Data Protection laws. If you believe your personal information has been incorrectly gathered or disclosed by one of our targets as a result of participating in a CAFOD action online, please contact CAFOD campaigns.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google.

Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

More about cookies

How can I change my personal contact details or stop receiving materials from CAFOD?

CAFOD is working on ways to make it easier for you to review and correct the information it keeps about you. In the meantime, if you inform us of changes to your details, or if you want CAFOD to stop sending you certain, or all, communications, we will amend your details as necessary.

CAFOD will occasionally provide you with the opportunity to opt in to receiving certain types of communication. If you are already receiving such communication, you do not need to opt-in again as your existing preference will persist until you provide explicit instruction that you want to opt out.

How can I see what information CAFOD holds about me?

Under the Data Protection Act 1988, its your right to see all the information which CAFOD currently holds about you via a Subject Access Report. If you would like to see what information we hold about you please contact the Data Protection Officer at CAFOD (address below).

It will help to speed up the application if you complete this form. CAFOD charges a £10 administration fee for all Subject Access Reports. Once payment has been received, we will respond within 40 days.

If I am under 18, can I provide personal information to CAFOD?

If you are aged 18 or under, please obtain your parent/guardian's permission beforehand whenever you provide personal information to CAFOD.

What if I upload material to the website?

All material uploaded to our website is subject to approval by CAFOD before being used. By uploading material in the form of photographs, videos, stories or any other format onto our site you are automatically agreeing to CAFOD editing and using your material on the website and in future promotional material or events. This agreement is lifelong and royalty free and non-exclusive to CAFOD.

You must be 18 or over and if not you must have the express permission of your parent or guardian to upload the material. Material must not violate any copyright laws, the rights of any third party or any other laws. Photographs and videos must have been taken with the knowledge of the subjects, or where the subjects are under 18, with the permission of their parent or guardian. All subjects must have given permission for the material to be used by CAFOD.

By submitting material you agree that CAFOD has the right to share the material with any third party involved in the submission and receipt of the material as well as any third parties which CAFOD uses to act on their behalf.

Under certain laws and regulations CAFOD might be asked to disclose information to government agencies or employees. By submitting material you authorise CAFOD to do this without having to give you prior notice.

CAFOD will use any material in accordance with our own data protection policy and the Data Protection Act (1988).

CAFOD is a member of the Keeping Children Safe coalition

Your Catholic Legacy

CAFOD is part of Your Catholic Legacy, a group of 26 Catholic charities working together to promote legacy giving amongst the Catholic community.  CAFOD’s legacy team currently process any enquiries to YCL on behalf of the members involved. We will only share individuals’ details with the specific member charities about whom they’ve requested more information. Data is stored securely and is not processed by CAFOD unless individuals have shown interest in receiving updates from us.

IF YOU DO NOT AGREE TO ALL THESE TERMS, PLEASE DO NOT SUBMIT ANY MATERIAL TO CAFOD.

Data Protection Officer,Romero House, 55 Westminster Bridge Road, London, SE1 7JB

or email dataprotection@cafod.org.uk

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