Complaints handling policy

CAFOD upholds certain values and high standards of professional and personal conduct. We recognise that sometimes our values and commitments might not be upheld to the standard expected. If this is the case we want to be informed. We will use the information to try to put things right, improve our quality and to help us to become more effective.

We welcome complaints from any individual, group of individuals, or organisation who wants to complain about CAFOD’s staff or activities, or the staff or activities of an organisation CAFOD works with. We also welcome complaints from individuals making a complaint on behalf of another person, if they are asked to do so for reasons such as a fear of repercussions, safety concerns or language barriers.

Please visit the Contact Us page for full details about how to get in touch.


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