Learn more about using your Candlelight Funds, honouring your loved ones while supporting CAFOD's work. On this page you can get answers on setup, customisation, donations and support.
The basics
A Candlelight Fund is a fund set up in memory of a loved one who has died. It’s a way of creating a lasting and loving tribute to someone special while supporting CAFOD’s life-changing work overseas. You, your friends and family can donate to the fund, and you can share memories and photos on your online page.
No, Candlelight Funds are free to set up.
When you create your Candlelight Fund, you will receive a short series of welcome emails to support you, with links to our prayer page and news about the kind of work your fund will support. We’ll update you each year about the progress of your fund and you will receive our annual Candlelight Newsletter. Our Candlelight Funds Officer, Maggie, is here to help. Call her on 020 7095 5348 or email candlelight@cafod.org.uk.
Yes, once you have set up your fund you will get a link to the dedicated page which you can share with others to donate to the fund. There is also an opportunity to add some text and pictures about the person you are dedicating it to, so you can share the link with family and friends who might appreciate this too.
Of course! If you can’t find the answer you’re looking for or you simply wish to talk about your loved one, please email Maggie at candlelight@cafod.org.uk or call her on 020 7095 5348.
When you create an online Candlelight fund you will need to also create a user profile on our Candlelight webpage, using your email address and creating a password.
Yes, you can edit your Candlelight page on the site, or you can send details you wish to upload to candlelight@cafod.org.uk. You can also edit your page after is has gone live.
Of course. If you’d like to add more than one person to your Candlelight Fund we would be honoured to do so. Please get in touch with Maggie on 020 7095 5348 or email candlelight@cafod.org.uk
Thank you for supporting CAFOD in such a special way. Please get in touch with Maggie at candlelight@cafod.org.uk or call her on 020 7095 5348 and we will add any previous donations made in your loved one’s memory to your fund.
You can share your Candlelight Fund by clicking on the share icons on your online page, or copy and paste the URL while on your Candlelight Fund's online page. You can also generate a QR code. If you are unsure about any of this, do contact Maggie at candlelight@cafod.org.uk or call her on 020 7095 5348.
We encourage you to share your Candlelight fund with family and friends!
Donations
Yes, you can do this by calling Maggie on 020 7095 5348 or email her at candlelight@cafod.org.uk.
Yes, you can call 020 7095 5348 to donate over the phone or send a cheque in the post to: CAFOD Candlelight Funds, Romero House, 55 Westminster Bridge Road, London, SE1 7JB. If sending a donation in the post, please include a note to let us know who you are and the name of your Candlelight Fund. Please do not send cash in the post.
Yes, you can choose to remain anonymous when making a donation online. Simply select the option when you make your donation.
Yes, make sure you declare yourself a Gift Aider when donating. You can also make a Gift Aid declaration on our website or by calling Supporter Care on 0303 303 3030.
Issues
A small number of people have experienced issues when trying to make a donation with a credit/debit card.
If when you click Submit Payment a white screen appears with Formstack Payment CallBack, your donation will not have been taken. Please contact on Maggie 020 7095 5348 who can take your donation over the phone.
Donating by paypal – your donation may not appear immediately on your page as it is being processed by a third party. Any queries, please contact Maggie.
We are currently looking at ways to improve our Candlelight Funds and provide you with a better online experience. We will keep you informed along the way.
Call Maggie on 020 7095 5348 or email candlelight@cafod.org.uk, failing that call Supporter Care on 0303 303 3030.
If your payments are not appearing on your Candlelight Fund page, please call Maggie on 020 7095 5348 or email candlelight@cafod.org.uk, failing that call Supporter Care on 0303 303 3030.
We have been experiencing some issues with certain payment methods, please do get in touch with us if you continue to experiencing these issues and we will help you to find a way around them.
Yes, we can deactivate your Candlelight Fund through the settings on your online page, or just call Maggie on 020 7095 5348 or email candlelight@cafod.org.uk. Failing that please call Supporter Care on 0303 303 3030.