CAFOD Complaints Policy (England and Wales)
CAFOD Complaints Policy for audiences in England and Wales
CAFOD upholds certain values and high standards of organisational, professional and personal conduct. We recognise that sometimes our values and commitments might not be upheld to the standard expected. If this is the case, we want to be informed.
We will use any information shared to try to put things right, improve our quality, and to help us to become more effective.
You can inform us of any concerns or complaints through CAFOD EthicsPoint – a secure and confidential complaint and incident management system for use by anyone connected to our work.
If you need to take the issue outside the organisation you can contact the Charity Commission.
If you want to get in touch for any other reason, including contacting our Supporter Care Team, please refer to our Contact Us page.