We welcome your feedback, comments, questions and complaints.
CAFOD has a head office in South London, as well as offices based in each Catholic diocese around England & Wales, and also overseas. For your local UK CAFOD office, visit our CAFOD in your area section.
Telephone: 0303 303 3030 (from outside the UK +44 (0)303 303 3030) for our Supporter Care team, or phone 020 7733 7900 for other enquiries
Please make cheques payable to CAFOD and send to the contact address below. If you would like your donation to go towards a specific appeal please include this information in a covering letter.
55 Westminster Bridge Road,
Questions and Enquiries (including donation issues)
Our friendly supporter care team are ready to help you.
If you have a query, please check the Frequently Asked Questions (FAQs) before contacting us - they are based on the questions that CAFOD staff most frequently receive from supporters. If you can't find what you're looking for please email us at firstname.lastname@example.org
Feedback and complaints
We welcome your feedback, so if you have a query, comment, concern or complaint please let us know. We endeavour to respond to your comment or query within 5-7 working days. Safeguarding issues have a 24 hour hotline. You can get in touch in the following ways:
If you have a concern about the safety or protection of a child or vulnerable person, please
- email email@example.com
- or call the 24 hour CAFOD hotline: 0300 777 5677
All information will be managed confidentially.
England and Wales
- For supporter and fundraising related matters please phone our Supporter Care Team between 9.30am and 5.30pm Phone Number: 0303 303 3030.
- For other matters or other departments please call our switchboard: 020 7733 7900
- Alternatively, please email firstname.lastname@example.org
International Programmes and Partners
- To raise a comment or complaint about our work in a specific country you can contact the named Complaint Manager for that country.
- Alternatively, please email email@example.com which will be directed to members of CAFOD’s senior management for action.
All concerns or complaints
- You may wish to read our complaints handling policy.
- If you need to take the issue outside the organisation you can contact the Charity Commission.
See if you can find the answer to your general question about CAFOD in our FAQ's
What is CAFOD and what does it do?
CAFOD stands for ‘Catholic Agency for Overseas Development’.
We are the official Catholic aid agency for England and Wales. We work in more than 40 countries across the world, with more than 500 local partners, standing side by side with them to end poverty and injustice through practical help, emergency relief and advocacy.
We are the England & Wales representative of the global Caritas network, a federation of 170 international Catholic aid agencies. Visit the Caritas website for further information.
How much of my donation is spent on admin costs?
Here at CAFOD stewardship is one of our key values. This means that we take great care of the valuable resources entrusted to us by our supporters. The amount we spend on fundraising and governance is low compared with other major charities.
For each pound you donate:
78p in every pound donated is spent on our international emergency and development work;
12p is used for education, advocacy and campaigning to tackle the global causes of poverty;
10p spent on fundraising and governance costs.
Who funds CAFOD?
CAFOD is funded mainly by the Catholic community in England and Wales, but also by the UK government’s Department for International Development, the European Union and organisations such as Comic Relief, the Disasters Emergency Committee (DEC) and other Catholic development and relief agencies.
What is poverty?
International organisations define poverty as living on less than $2 per day. Extreme poverty is living on less than $1 per day.
But the United Nations Development Programme (UNDP) also states that: “poverty can also mean the denial of opportunities and choices most basic to human development – to lead a long, healthy, creative life; to have a decent standard of living.”
This means that alleviating poverty is not just about providing the bare necessities, but ensuring that people have dignity and quality of life too.
Are things getting better or worse in developing countries?
On the whole things are slowly improving. One quarter of the world’s population still lives in severe poverty, but we are making progress. According to the United Nations figures, child death rates in developing countries have more than halved in the last 50 years. Malnutrition rates are down by almost a third, and more children are attending primary school than ever before.
Over the past 30 years, the number of people in developing countries with access to safe water nearly doubled.
While these figures are encouraging, we’re not complacent about them. We continue to work and campaign for a better deal for people living in poverty.
What is CAFOD’s policy on the use of condoms in relation to HIV prevention?
As the official agency of the Catholic Bishops' Conference of England and Wales and respectful of Catholic teaching and beliefs, we never fund the supply or distribution of condoms.
We ask all partners working in the area of HIV prevention to give individuals full information about all means of HIV prevention and that this advice is scientifically correct.
How can I volunteer, or work, with CAFOD?
Do you have to be Catholic to work for CAFOD?
No. We employ staff at most levels of the organisation who are not Catholic but who share CAFOD's vision, values and ethical framework. Job descriptions for each post specify what kind of knowledge and understanding of the Catholic Church is needed.
Can I volunteer overseas through CAFOD?
CAFOD doesn’t send volunteers overseas, but we do operate a gap year scheme for 18-30 year olds, which includes time spent with our partners overseas.
It’s our policy to work through well-established local organisations overseas that are mostly staffed by local professionals. While there’s no question that sharing ideas and skills between developed and developing countries is valuable, we believe members of local communities should be trained and supported in finding their own solutions.
Are there other ways to get involved?
Do you have materials for schools?
Yes, we have hundreds of resources for schools and young people – everything from assemblies and lesson plans to powerpoints and icebreakers. Go to our education pages to find the full range of activities and resources, most of which are instantly downloadable, and some of which are available to order free of charge.
For help with your homework visit our learning hub.
For any other enquiries, please e-mail firstname.lastname@example.org
How about resources other than school materials?
Yes, we have Campaigning materials to order and download, fundraising ideas, and worship materials, such as prayers and liturgies. We provide resources for young people, and our policy & research papers give you more in-depth information about our work. All of these resources can be found in the relevant sections of the website.
How can I reduce the number of leaflets CAFOD sends me?
If you are receiving duplicate mailings or literature from CAFOD which is unwanted, please contact CAFOD on 020 7733 7900 and ask for Supporter Care, or email your request to email@example.com
Alternatively, you can sign up for one of our e-newsletters. This means you can keep up to date with our work by email instead – less paper for you, less cost for us.
Can someone from CAFOD visit my school/parish?
Yes, CAFOD can provide speakers, youth workers or educational staff to visit your school or parish. If you would like to find out more, contact your local CAFOD office
Other contact details
Head office fax number: 020 7274 9630 (from outside the UK +44 (0)20 7274 9630)
To send us stories and pictures from your CAFOD events and fundraising
For information or support for school work or lesson preparation. Please include your name, address, date of birth, and school name
For information and resources on CAFOD's campaigning work
For youth leaders
For information on jobs
For information on volunteering opportunities with CAFOD in the UK
To report any faults on the website, or give us your feedback about the site